Final Expense (Insurance)

Job Description: Cass Group Solutions is hiring professionals to join its Final Expense Team in Karachi. This full-time, on-site role supports customer outreach and sales activities for final expense insurance solutions in an outsourcing and offshoring environment.

Key responsibilities

• Communicate professionally with prospective customers through assigned campaigns.
• Explain final expense insurance concepts, eligibility information, and available options accurately.
• Ask effective discovery questions, identify customer needs, and qualify prospects.
• Handle objections respectfully and guide interested customers toward the next step.
• Record outcomes, customer information, and follow-up actions in company systems.
• Meet assigned activity, quality, attendance, and conversion targets.
• Follow approved scripts, compliance procedures, data-protection standards, and escalation processes.
• Collaborate with team leaders and colleagues to improve customer experience and campaign results.

Night shift. Salary: 60,000–250,000 PKR.Job Specification:

• Clear, confident, and professional verbal communication in English and Urdu.
• Basic understanding of consultative selling, lead qualification, objection handling, and follow-up.
• Ability to explain product information simply and listen carefully to customer needs.
• Comfort working with targets, structured processes, quality standards, and performance metrics.
• Accurate data entry and consistent use of customer relationship management or center systems.
• Professional telephone etiquette, patience, persuasive communication, and sound judgment.
• Ability to maintain confidentiality and follow approved compliance and documentation procedures.
• Basic computer literacy, including email, web-based tools, and standard office applications.
• Reliable attendance, teamwork, adaptability, and willingness to learn insurance-related processes.

Job Rewards and Benefits: Health Insurance,Incentive Bonus,Leaves,Sports and Entertainment,Transport