Job Description:
About the RoleSphereCode is a Peshawar-based software company that builds conversion-focused websites, e-commerce platforms, web applications, dashboards, and internal business systems. We are looking for a Social Media and Customer Relations professional to strengthen our online presence and build positive, responsive relationships with prospects and clients.
The role combines social media management, content coordination, customer communication, lead follow-up, and service support. You will represent SphereCode across digital channels, explain our solutions clearly, and help turn audience engagement into qualified business opportunities.
Responsibilities- Plan, create, schedule, and publish engaging content for social media platforms.
- Monitor comments, messages, reviews, and inquiries, responding professionally and promptly.
- Communicate with prospects to understand their website, e-commerce, web application, dashboard, or automation needs.
- Maintain organized records of inquiries, follow-ups, customer feedback, and lead status.
- Coordinate with design, development, and management teams to provide accurate updates and timely responses.
- Support campaigns that promote SphereCode’s solutions and generate qualified leads.
- Track engagement, response quality, and basic campaign performance.
Job Specification:
- Strong written and verbal communication in English; Urdu or Pashto communication is an advantage.
- Practical experience managing social media pages, content calendars, and online communities.
- Ability to write clear captions, replies, promotional copy, and customer updates.
- Confident handling of customer inquiries, objections, follow-ups, and service concerns.
- Basic understanding of lead generation, digital marketing, engagement metrics, and conversion-focused content.
- Good organization for maintaining inquiry records, follow-up schedules, and customer information.
- Ability to use social media management tools, spreadsheets, messaging platforms, and basic analytics.
- Professional judgment, patience, attention to detail, and the ability to coordinate with technical teams.
- Interest in websites, e-commerce, software products, and digital business solutions.