Job Description: International Delivery Express Pvt. Ltd. (IDE Logistics) is an Islamabad-headquartered courier and cargo company helping individuals, businesses, and e-commerce sellers ship parcels and commercial consignments to the UK, USA, Canada, and Europe. Its services include international parcel delivery, air cargo, shipment documentation, tracking support, and door-to-door shipping solutions. IDE Logistics is seeking a Sales & Recovery Executive to develop customer relationships and support timely collection of outstanding payments.
The successful candidate will promote suitable shipping services, maintain an active sales pipeline, and coordinate with customers and internal teams to progress shipments and resolve account matters.
- Identify and approach prospective business, e-commerce, and individual customers, and explain relevant courier and cargo services.
- Follow up on leads, prepare quotations, negotiate service terms within company guidelines, and work toward sales targets.
- Maintain customer records, sales activity, shipment requests, and follow-up schedules accurately.
- Monitor customer balances and invoices; contact clients professionally to arrange payment and recover overdue amounts.
- Coordinate with operations and customer support regarding documentation, tracking enquiries, delivery updates, and service concerns.
- Escalate complex complaints or payment disputes and document agreed actions through resolution.
- Share regular updates on sales performance, collections, customer feedback, and market opportunities with management.
Job Specification:
- Business-to-business and customer-facing sales, prospecting, lead follow-up, and relationship management.
- Confident communication, persuasive service presentations, quotation preparation, and professional negotiation.
- Payment follow-up, accounts receivable collection, invoice awareness, and tactful handling of overdue balances.
- Strong organization and accurate maintenance of customer, sales, shipment, and collection records.
- Ability to coordinate with operations and customer support on courier services, air cargo, shipment documents, tracking, and delivery issues.
- Customer complaint handling, practical problem-solving, persistence, and clear escalation of disputes.
- Comfort with sales targets, regular reporting, and common office productivity tools and spreadsheets.
- Professional conduct, reliability, attention to detail, and the ability to prioritize multiple customer follow-ups.