PagerDuty: Senior Director, Field Enablement

Headquarters: Remote (USA - San Francisco, CA)

ABOUT THE ROLE

PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of  Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. 

You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.

ABOUT PAGERDUTY

KEY RESPONSIBILITIES

• Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
• Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
• Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
• Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
• Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
• Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
• Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business
• Build out and scale enablement support functions for Customer Success and Partnerships organizations
• Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations
• Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence
• Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot
• Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others
• Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization. 
• Set key metrics to assess the impact of sales enablement efforts on sales performance
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