Onsite Customer Support Jobs In Lahore 30 openings

What you'll be doing

About Us

We are a fast-growing education support company based in Pakistan, delivering online teaching lessons to international students across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is to deliver high-quality learning experiences through skilled educators and a strong customer support team. We value communication, performance, and growth.

Job Overview

We are hiring a professional customer service representative for our growing night shift team in Lahore. This opportunity is ideal for candidates seeking customer service jobs in Lahore, customer support jobs, customer care representative jobs, and international customer support jobs.

In this role, you will communicate with international students and parents, respond to customer enquiries, provide information about tutoring services, and deliver excellent support through calls, chats, emails, and WhatsApp. You will also handle follow-ups, maintain CRM records, and coordinate with internal teams to ensure a smooth customer experience.

The ideal candidate should have strong English communication skills, excellent customer handling abilities, and a professional approach to problem-solving. Previous experience in customer support executive jobs, call centre customer service jobs, client support jobs, or customer relationship management jobs will be an advantage.

This position offers an excellent opportunity to build a successful career in customer service jobs, customer care jobs, night shift customer support jobs, and customer success jobs in Lahore while working with international clients in a professional environment.

Key Responsibilities

• Handle customer inquiries through calls, chats, WhatsApp, and other communication channels.
• Understand customer needs and recommend suitable tutoring services.
• Convert leads into successful enrolments through effective communication.
• Maintain positive relationships with parents and students.
• Conduct follow-ups with leads and existing clients regularly.
• Resolve customer concerns and coordinate with relevant teams when required.
• Maintain accurate records of leads, follow-ups, and customer interactions in the CRM.
• Monitor customer feedback and report important concerns to management.
• Achieve monthly performance targets.

What we're looking for

Requirements

• Graduate or Undergraduate (Freshers can apply)
• Strong English communication skills (spoken & written)
• Comfortable working in a day shift or night shift.
• Basic knowledge of Google Sheets, GHL and data entry
• Strong persuasion, problem-solving, and analytical skills

Job Details

• Job Type: Full-Time (On-Site)
• Shift Timing: Day Shift (9:00 AM – 5:00 PM) and Night Shift (9:00 PM – 6:00 AM)
• Location: 30-D Garden Block, New Garden Town, Lahore, Pakistan (near Raja Market)
• Fresh graduates and undergraduates are encouraged to apply

Salary & Benefits

• Salary: PKR 40,000 – 70,000 per month (based on experience)
• Attractive performance-based incentives & bonuses
• Monthly rewards for top performers
• Clear career growth opportunities
• Professional and supportive work environment

Why Join Profyd?

This role offers hands-on experience in customer support, exposure to international clients, and a structured environment where performance is directly linked to earnings and career progression.

How to Apply?

• Website: https://profyd.com
• Contact: +92334 4248380
• Email: ,
• Our team will try to reach out within 24 hours on working days.