Yoko Co: WordPress Support Engineer

Headquarters: McLean, VA
URL: https://www.yokoco.com/

We’re seeking a WordPress Support Engineer who wants to make the world a better place through thoughtful troubleshooting, clear communication, and excellent technical support.

This isn’t just about closing tickets – it’s about building relationships, understanding problems, and showing our clients that we’ve got their back.

This role is perfect for someone who enjoys digging into problems, figuring out why things broke, and helping clients feel confident that their website is in good hands.

Why work at Yoko Co?

• Do good, better: We exclusively serve clients who make a positive impact on the world. This is your chance to build things that help create a better place for all of us.
• 4-day work week and lots of holidays. Mondays are flex days, meaning you’re free to take them off if you’re caught up on your work. Plus, we’re closed for nearly a full week at Thanksgiving (November), and two weeks at the end of the year, plus a bunch of other days, too.
• High performance, no jerks. You’ll collaborate with good people who believe in doing great work.
• Best Place to Work (and that’s not just our opinion). We’ve been named a Best Place to Work by the Inc. 5000 and Washington Business Journal.

We value team members who are motivated by our mission and driven to make a positive impact. If you have a passion for excellence, a growth mindset, and a commitment to collaboration, we’d love to hear from you.

What you’ll do:

As part of our technical support team, you’ll troubleshoot client requests, implement fixes, and help ensure our clients’ websites continue running smoothly long after launch. The best candidates tend to be naturally curious problem-solvers who enjoy figuring out how systems work and helping people along the way.

As such, you’ll:

• Provide hands-on technical support for client websites, troubleshooting requests and helping ensure sites run smoothly long after launch
• Diagnose technical issues, implement fixes, and coordinate with teammates when deeper investigation is needed
• Communicate clearly with clients throughout the support process, helping them understand issues and feel confident in the solutions provided
• Respond to incoming support requests with clear, friendly, and thoughtful communication
• Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, functionality bugs, layout problems, integrations, and unexpected site behavior
• Read, debug, and occasionally modify HTML, CSS, JavaScript, and PHP within WordPress to diagnose problems and implement fixes
• Apply WordPress core, plugin, and theme updates while ensuring compatibility and site stability
• Monitor website health, performance, and security, proactively identifying potential risks or issues
• Investigate and resolve issues related to hosting environments, DNS configuration, email delivery, analytics tracking, and third-party integrations
• Conduct QA testing to confirm that updates and fixes function properly across browsers and devices
• Provide CMS guidance or quick tutorials to help clients manage their websites effectively
• Document support work clearly in the ticketing system to maintain visibility and accurate billing
• Collaborate with developers, project managers, and strategists when requests require deeper technical investigation
• Help maintain an organized support workflow so requests move forward smo