Job Description:
Company OverviewFly Air is an independent travel agency based in Islamabad offering ticketing, reservations and travel planning for leisure and corporate clients.
Role OverviewThe Travel Consultant will manage end-to-end booking processes, provide tailored itinerary recommendations, and ensure smooth travel experiences for clients. This is an on-site position in Islamabad reporting to the Sales and Operations Lead.
Key Responsibilities- Manage flight, hotel and car reservations using GDS and agency reservation platforms.
- Issue and reissue tickets; process refunds and endorsements.
- Advise clients on route options, fares, baggage rules, travel documentation and visa guidance for common destinations.
- Create customized itineraries and cost estimates for leisure and business travelers, ensuring compliance with budgets and company policies.
- Respond to customer inquiries by phone, email and in-person; resolve booking issues and schedule changes.
- Identify upsell opportunities and meet sales/service targets.
- Maintain accurate fare, tax and invoice records and perform reconciliation.
- Use MS Excel and CRM tools for reporting and follow-up on outstanding issues.
Job Specification:
Must-have- Minimum 2 years experience in airline ticketing, travel agency reservations or passenger sales.
- Practical GDS experience: Amadeus, Sabre or Galileo preferred.
- Knowledge of fare construction, ticketing rules, reissue/refund procedures and ticket endorsements.
- Proficient with MS Office (Excel) and comfortable with reservation systems, CRM and payment processing tools.
- Excellent verbal and written English and Urdu.
- Strong customer service, problem-solving, numerical accuracy and organizational skills.
- Sales aptitude with ability to meet targets.
Preferred- IATA/UFTAA certification or GDS training.
Job Rewards and Benefits: Health Insurance,Incentive Bonus,Leaves