Job Description: We are looking for an experienced, confident, and results-driven Senior Upseller to join our growing e-commerce sales team.
Our company provides professional account management services for Amazon, eBay, Etsy, Walmart, and other e-commerce marketplaces to businesses across the United States.
The ideal candidate should have excellent English communication, negotiation, client management, and upselling skills, with proven experience generating additional revenue from existing clients.
Key Responsibilities:- Identify upselling and cross-selling opportunities within existing client accounts.
- Communicate with US-based clients through calls, emails, and other channels.
- Build and maintain strong relationships with existing clients.
- Understand client requirements and recommend additional services, upgrades, and packages.
- Present service proposals, negotiate pricing, and close upselling deals.
- Generate additional revenue through account upgrades, renewals, and service expansions.
- Handle objections professionally and maintain consistent client follow-ups.
- Coordinate with account management and operations teams to identify growth opportunities.
- Maintain accurate CRM records, client interactions, and sales pipeline updates.
- Consistently achieve monthly upselling targets and revenue KPIs.
Industry Experience: Previous e-commerce experience is not mandatory. Candidates with upselling experience in web design, development, digital marketing, IT services, or other service-based industries are encouraged to apply. Complete product and service training will be provided.
Job Type: Full-Time
Experience Level: Senior
Shift: Night Shift (9:00 PM – 6:00 AM PKT)
Target Market: USA (Nationwide)
Job Specification:
- Upselling and cross-selling
- Client relationship management
- Excellent English communication
- B2B sales and account management
- Client retention and revenue growth
- Negotiation and deal closing
- Objection handling and persuasion
- Account expansion and renewals
- CRM and sales pipeline management
- US client communication
- Sales follow-ups
- Target-oriented sales