Job Description:
About the roleArm Network Solutions is expanding its network engineering team and seeks a Level 1 Network Operations Center Engineer to support client networks from Islamabad, Pakistan. The team supports clients with demanding service-level agreements, including large enterprise organizations. This role requires responsive coverage during assigned shifts and the ability to help manage ticket volume as business needs change.
Responsibilities- Provide network support and assist with monitoring and troubleshooting client network issues.
- Support field technicians with remote network troubleshooting and guidance.
- Work with networking equipment from vendors including Cisco, Juniper, Aruba, and TrendNet.
- Respond promptly throughout assigned shifts and manage a high volume of support tickets when required.
- Provide overtime and holiday coverage when needed.
The position is based in Islamabad, Pakistan. Candidates should be prepared to complete security or law-enforcement clearance checks if requested. The employer has not confirmed whether the working arrangement will be in-person, hybrid, or remote.
We are currently looking to expand our network engineering team by hiring a NOC team in Pakistan. Our company is based in Arkansas, USA, and we are expecting to hire at least 3–4 employees in the Islamabad/Rawalpindi (ISB/RWP) area.
We have not yet decided whether these positions will be in-person, remote, or hybrid. For now, I have been asked by management to collect as many resumes as possible. We expect the hiring process to begin around the end of November or early December, when business typically slows down for us.
The pay will be highly competitive compared to other opportunities available locally in Pakistan, as you will be working directly for an American employer.
This post is being made anonymously by me, the company's Help Desk Manager. I have personally encouraged management to consider hiring talent from abroad, specifically from Pakistan, and I am excited to help connect qualified candidates with this opportunity.
Job Specification:
- 3–7 years of experience in a similar network operations or support environment.
- Hands-on network troubleshooting and client support skills.
- Familiarity with networking equipment from Cisco, Juniper, Aruba, or TrendNet.
- Ability to provide responsive support during assigned shifts and manage tickets under demanding service-level agreements.
- Availability for overtime and holiday coverage when needed.
- CCNA certification is highly preferred; comparable industry-recognized networking certifications are welcome.
- If remote work is approved, ability to maintain reliable, high-speed internet suitable for a VDI environment.