Mole Street: Consultant

Company Description:

Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.

We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.

Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”

The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.

Mission:

Consultants report to the Manager, Consulting. Your mission as a Consultant is to own a set of client engagements – providing consultative value on strategies to implement HubSpot and our other technologies to solve problems related to front office teams – marketing, sales service, and operations among others. 

You will manage and maintain project plans and align teams (with clients and internally) to execute on the work. Your main objectives are to deliver, retain and expand client engagements through their experience with Mole Street, and ensure on time and budget delivery. You will cultivate knowledge across teams. Your mission as Consultant is also to build and maintain relationships, advise and deliver well, and create clarity – aiding Mole Street to be the premier consulting firm for HubSpot’s platform, globally.

Day-to-Day Responsibilities:

Three main disciplines are critical to success for the Consultant. The ability to:

• Business Strategy: Architect solutions to support client business initiatives, strategically understand business models and outcomes desired, and think ahead for continued success by translating their success through the solutions and technologies provided. 
• Account Management: Delight clients with clarity, proactive, and consistent communication – ensuring the highest standards of quality, and identify retention and expansion opportunities for further growth. 
• Project Management: Detail and consistently manage projects and resource plans to ensure the team achieve utilization targets, and excel in executing on budget and on time delivery for client projects.

 

Account Management

• Host planning meetings for technology implementations (i.e. HubSpot) with our internal and client teams – setting frameworks and standards, while managing quality through to project completion and maintain client satisfaction
• Maintain knowledge of client objectives, key stakeholders, and challenges – communicating on a consistent basis (at least weekly) over the phone, and providing follow-up emails alongside those calls in partnership with our delivery team
• Identify upsell opportunities with