Miratech: Testing / QA Lead (IVR & Web Applications)

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment.

The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers, and provides leadership to a small team of testers. It combines hands-on testing, test planning, and coordination across multiple releases in a fast-paced delivery environment.

Responsibilities:

• Plan, execute, and report on testing activities for IVR and web applications
• Define end-to-end testing strategies to validate complete customer journeys
• Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
• Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Manage and mentor a small QA team, fostering a positive and collaborative team environment
• Balance testing resources across multiple concurrent releases
• Track and report test progress, risks, and quality metrics to stakeholders
• Lead test review meetings and coordinate defect triage with development teams
• Use Microsoft TFS / Azure DevOps for test management and reporting
• Identify opportunities for test automation and support automation initiatives
• Support integration testing across IVR, web applications, and backend services

• Bachelor’s degree in a related field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Experience testing IVR and voice applications
• Strong experience writing test cases and test scripts for web applications
• Solid understanding of QA methodologies, testing processes, and best practices
• Experience with end-to-end and integration testing in contact center environments
• Experience with Microsoft TFS or Azure DevOps for test management
• Working knowledge of SQL for data validation and testing support
• Strong communication skills and ability to collaborate across technical and non-technical teams

Nice to have:

• Familiarity with WireMock