Customer Support & Marketing Executive

Job Description: Haqeqat Consultancy, a computer networking services company serving customers in Pakistan, is seeking a Customer Support & Marketing Executive for its Islamabad office. This full-time, on-site role combines responsive customer service with organized marketing support.

The successful candidate will help customers understand the company’s services, maintain positive relationships, and represent the business professionally. The role requires clear communication, sound judgment, attention to detail, and a customer-focused approach in a busy office environment.

• Welcome customers and guide them courteously through available services.
• Understand customer requirements and provide accurate, timely information.
• Respond to inquiries through appropriate office communication channels and coordinate follow-ups.
• Build and maintain strong customer relationships through professional service.
• Support marketing activities, customer outreach, service promotion, and lead follow-up.
• Record customer information, inquiries, feedback, and follow-up actions accurately.
• Coordinate with internal teams to help resolve customer concerns and maintain service quality.
• Contribute to a professional, organized, and customer-friendly office environment.

Job Specification:

• Excellent verbal and written communication skills in English and Urdu.
• Strong customer service, listening, questioning, and relationship-building abilities.
• Professional, confident, polite, and solution-oriented approach.
• Ability to understand customer needs and explain services clearly and accurately.
• Basic marketing, lead generation, customer outreach, and follow-up skills.
• Accurate record keeping and familiarity with office productivity tools and customer databases.
• Good organization, time management, and ability to prioritize multiple inquiries.
• Effective coordination with colleagues and dependable follow-through on commitments.
• Comfort working in a professional office environment with limited supervision.